Product Warranty Policy

Product Warranties

LightGuard Systems (LGS) Product Warranty Policy for Products and Components

Subject to the Conditions and Exclusions noted below, LGS warrants to the end user that each LGS product, when registered, installed and operated under normal use and maintained according to the instructions furnished with the product, will be free from defects in materials and workmanship. LGS agrees that it will, at its option, either repair any such defect or replace the non-conforming product or part thereof with an equivalent replacement product or part at no charge to Buyer/end user for LGS-branded or LGS-supplied parts for the periods set forth below:

5 Year Limited Warranty — Rectangular Rapid Flashing Beacons (RRFB) and LED Signs for a period of 5 years from date of installation. Warranty period will never start later than 6 months after the date of purchase from LGS.

3 Year Limited Warranty — In-Roadway Warning Lights (IRWL), Bollards, Controllers, and related cabling, for a period of 3 years from date of installation. Warranty period will never start later than 6 months after the date of purchase from LGS.

1 Year Limited Warranty — Third party manufacturers’ non-value added product such as batteries, enclosures, solar panels, push buttons, static signs, etc., for a period of 1 year from date of installation. Warranty period will never start later than 6 months after the date of purchase from LGS. If a third party manufacturers’ standard warranty period is greater, their warranty period will apply. In some cases, Buyer/end user may need to facilitate the warranty coverage directly with a third party manufacturer, rather than LGS.

For Limited Warranty coverage outside the USA, contact your local LGS representative, as coverage may vary.  


Conditions and Exclusions of Warranties

All products must have been purchased from LGS or an authorized LGS Dealer. All LGS products are designed to function/operate as an integrated system. LGS does not warranty any of its products to function or provide any level of safety when directly integrated with other non-LGS products/brands. 
This Limited Warranty does not cover any product that has been subjected to damage/abuse, misuse, alteration, neglect, unauthorized repair or installation, connection to an improper power source, operation beyond its manufactured specifications and limits, improper site preparation, maintenance not in accordance with manufacturer instructions, or operation with components not supplied or approved in writing by LGS, including, but not limited to, buttons, switches, system wiring, and cabling. Refer to the LGS manufacturer installation instructions at www.lightguardsystems.com/installation-manual.
 This Limited Warranty is void if the product has been subjected to adverse conditions, or otherwise operated outside its specified environment; or if the FIELD RELATED TOTAL PREVENTATIVE MAINTENANCE (Section 8.3) of the LGS Installation Manual has been neglected. 
This Limited Warranty does not cover the finish or non-functional appearance of any product. Buyer, if different than end user, shall be solely liable to the end user for the condition of the products as installed. Buyer is also required to provide the end user with all documentation related to this Limited Warranty as well as these Terms and Conditions.

*To properly register the 3 Year Limited Warranty on IRWL, LGS or an authorized Dealer must receive at the time of installation registration, photographs clearly showing close-up details of each IRWL and their respective placement(s) from each other, a panoramic photo spanning the width of the entire IRWL installation from one end of the crosswalk to the other from both sides of the crosswalk, a photo of the approaching drivers’ viewpoint from both sides of the crosswalk, and photos of all other installed components and products.